Privacy Policy

Information We May Receive

This may include your name, telephone number, location, vehicle make and model, year, registration number or other vehicle information, as well as any Geran/VOC/vehicle registration card, identity document, spare-key information or other required documents you voluntarily submit through WhatsApp.

How We Use Your Information

• Conduct an initial assessment of car collateral eligibility and vehicle requirements.
• Verify the registered owner, vehicle status and application details.
• Contact customers and explain the process, costs, term and contract arrangements.
• Prevent fraud, comply with applicable requirements and handle disputes.

WhatsApp and Third-Party Platforms

Our website form directs customers to WhatsApp. The website itself does not upload or store Geran or identity documents. Content submitted through WhatsApp is also subject to WhatsApp/Meta's platform terms and privacy rules. Where necessary to complete an assessment or application, we may share relevant information with service providers responsible for review, vehicle assessment, document processing or contract arrangements.

Retention and Protection

We retain information only for as long as needed for enquiries, applications, record-keeping, compliance or dispute handling. We take reasonable measures to limit unauthorised access, use or disclosure, although no internet transmission can be guaranteed to be completely secure.

Your Choices and Contact

You may choose not to submit sensitive documents, but this may prevent us from continuing the assessment. To enquire about, correct or request deletion of information controlled by Flexi Auto, WhatsApp us at 014-253 8248. We may be unable to delete information immediately where retention is required for legal, contractual or dispute-handling purposes.